Introduction

Canadian Transcription Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information
• Professional credentials and affiliations
• Payment information
• Account login credentials
• Audio and video files submitted for transcription

Usage Information

We automatically collect certain information about your device and how you interact with our services, including:

• IP address and device identifiers
• Browser type and settings
• Usage patterns and preferences
• Log data and analytics information

How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our transcription services
• Processing your payments and managing your account
• Communicating with you about our services
• Ensuring the security of your data and our services
• Complying with legal obligations

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

PIPEDA Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This includes:

• Obtaining consent for collection, use, and disclosure of personal information
• Providing access to and correction of personal information
• Limiting collection and retention of personal information
• Ensuring accuracy of personal information

Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Withdraw consent for certain data processing
• Request deletion of your information
• Receive an explanation of our privacy practices

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