1. Introduction

Welcome to Canadian Transcription Services ("CTS Medical"). By using our services, you agree to be bound by these Terms of Service. Please read them carefully before proceeding.

2. Service Description

CTS Medical provides medical transcription services to healthcare providers across Canada. Our services include:

• Medical report transcription
• Clinical documentation
• Healthcare record management
• Secure file storage and transfer

3. User Obligations

As a user of our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account
• Comply with all applicable laws and regulations
• Use the services only for legitimate medical purposes
• Not share access credentials with unauthorized parties

4. Service Level Agreement

Our standard service levels include:

• Regular turnaround: 24-48 hours
• STAT delivery: 4-8 hours
• 99.9% accuracy guarantee
• 24/7 technical support
• Secure data transmission and storage

5. Payment Terms

Our payment terms are as follows:

• All fees are in Canadian dollars
• Payment is required before service delivery
• Monthly billing for subscription services
• Late payments may result in service suspension
• Refunds are subject to our refund policy

6. Data Security & Privacy

We maintain strict security measures including:

• End-to-end encryption
• Secure data centers in Canada
• Regular security audits
• PIPEDA compliance
• Staff confidentiality agreements

7. Termination

Either party may terminate services:

• With 30 days written notice
• Immediately for breach of terms
• For non-payment of services
• For violation of security protocols

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